Privacy Policy
Effective Date: March 8, 2026
Article 1 — Purpose of Processing Personal Information
The Company processes personal information for the following purposes:
- Member registration and account management
- Providing order and shipping management features for sellers
- Processing buyer orders and providing shipping guidance
- Providing easy login services such as Kakao Login
- Order and shipping notifications via KakaoTalk and messaging
- Customer inquiry handling
- Service improvement and security management
- Providing marketing information (only with consent)
Article 2 — Personal Information Collected
| Category | Items Collected | Collection Method |
|---|---|---|
| Seller Members | Name, email, mobile number, user ID, password, business name, business registration number | Member registration |
| Buyer Orders | Name, phone number, address, order details | Order entry |
| Auto-Collected | IP address, cookies, access logs, service usage history, device info, browser info | During service use |
Article 3 — Retention and Use Period
| Item | Retention Period | Legal Basis |
|---|---|---|
| Member information | Until account deletion | Service use |
| Order and payment records | 5 years | E-Commerce Act |
| Consumer complaint records | 3 years | E-Commerce Act |
| Access logs | 3 months | Communications Secrets Protection Act |
Article 4 — Provision to Third Parties
The Company provides personal information to third parties in the following cases:
| Recipient | Information Shared | Purpose |
|---|---|---|
| Seller members | Name, phone number, address, order information | Product delivery and customer service |
| Delivery companies (e.g. CJ Logistics, Hanjin Delivery) | Recipient name, address, phone number | Shipping processing |
| Payment processors (e.g. KG Inicis, Toss Payments) | Payment information | Payment processing |
Article 5 — Outsourced Processing
| Service Provider | Tasks |
|---|---|
| Amazon Web Services (AWS) | Server and data storage |
| Kakao | Kakao Login and KakaoTalk notifications |
| PG (Payment Gateway) | Payment processing |
Article 6 — Overseas Transfer of Personal Information
The Company may store personal information on overseas servers for service operation.
| Country | Provider | Purpose |
|---|---|---|
| United States | Amazon Web Services | Cloud server operation and data storage |
Article 7 — Destruction of Personal Information
Personal information is destroyed without delay once the retention period has elapsed.
- Electronic files: deleted using an irreversible method
- Paper documents: shredded or incinerated
Article 8 — Security Measures
The Company implements the following measures to protect personal information:
- Access control management
- Encrypted storage
- Security system operation
- Access log management
Article 9 — Use of Cookies
The Company may use cookies to enhance service convenience.
Users may refuse cookie storage through browser settings.
Article 10 — Marketing Communications
Marketing information may be provided via email, SMS, or KakaoTalk only with user consent.
Users may opt out of marketing communications at any time.
Article 11 — Third-Party Platform Integrations
The Company may integrate with external platforms such as Kakao Login.
Some services may change as a result of policy changes by external platforms.
Article 12 — Children's Privacy
The Company does not collect personal information from children under the age of 14.
Article 13 — Data Protection Officer
| Department | Data Protection Team |
|---|---|
| privacy@Marketmate24.com | |
| Contact | Please submit inquiries via email. |
Article 14 — Remedies for Rights Violations
Users may contact the following agencies for relief in case of personal information violations:
- Personal Information Infringement Report Center (privacy.kisa.or.kr)
- Personal Information Dispute Mediation Committee (www.kopico.go.kr)
- National Police Agency Cyber Investigation Bureau (ecrm.cyber.go.kr)
Article 15 — Policy Changes
This policy may be amended due to changes in law or services, and any changes will be announced publicly.