Privacy Policy

Effective Date: March 8, 2026

Marketmate24 (hereinafter "Company") establishes the following Privacy Policy to protect users' personal information and promptly handle related complaints in accordance with the Personal Information Protection Act.

Article 1 — Purpose of Processing Personal Information

The Company processes personal information for the following purposes:

  1. Member registration and account management
  2. Providing order and shipping management features for sellers
  3. Processing buyer orders and providing shipping guidance
  4. Providing easy login services such as Kakao Login
  5. Order and shipping notifications via KakaoTalk and messaging
  6. Customer inquiry handling
  7. Service improvement and security management
  8. Providing marketing information (only with consent)

Article 2 — Personal Information Collected

CategoryItems CollectedCollection Method
Seller MembersName, email, mobile number, user ID, password, business name, business registration numberMember registration
Buyer OrdersName, phone number, address, order detailsOrder entry
Auto-CollectedIP address, cookies, access logs, service usage history, device info, browser infoDuring service use

Article 3 — Retention and Use Period

ItemRetention PeriodLegal Basis
Member informationUntil account deletionService use
Order and payment records5 yearsE-Commerce Act
Consumer complaint records3 yearsE-Commerce Act
Access logs3 monthsCommunications Secrets Protection Act

Article 4 — Provision to Third Parties

The Company provides personal information to third parties in the following cases:

RecipientInformation SharedPurpose
Seller membersName, phone number, address, order informationProduct delivery and customer service
Delivery companies (e.g. CJ Logistics, Hanjin Delivery)Recipient name, address, phone numberShipping processing
Payment processors (e.g. KG Inicis, Toss Payments)Payment informationPayment processing

Article 5 — Outsourced Processing

Service ProviderTasks
Amazon Web Services (AWS)Server and data storage
KakaoKakao Login and KakaoTalk notifications
PG (Payment Gateway)Payment processing

Article 6 — Overseas Transfer of Personal Information

The Company may store personal information on overseas servers for service operation.

CountryProviderPurpose
United StatesAmazon Web ServicesCloud server operation and data storage

Article 7 — Destruction of Personal Information

Personal information is destroyed without delay once the retention period has elapsed.

  • Electronic files: deleted using an irreversible method
  • Paper documents: shredded or incinerated

Article 8 — Security Measures

The Company implements the following measures to protect personal information:

  • Access control management
  • Encrypted storage
  • Security system operation
  • Access log management

Article 9 — Use of Cookies

The Company may use cookies to enhance service convenience.

Users may refuse cookie storage through browser settings.

Article 10 — Marketing Communications

Marketing information may be provided via email, SMS, or KakaoTalk only with user consent.

Users may opt out of marketing communications at any time.

Article 11 — Third-Party Platform Integrations

The Company may integrate with external platforms such as Kakao Login.

Some services may change as a result of policy changes by external platforms.

Article 12 — Children's Privacy

The Company does not collect personal information from children under the age of 14.

Article 13 — Data Protection Officer

DepartmentData Protection Team
Emailprivacy@marketmate24.com
ContactPlease submit inquiries via email.

Article 14 — Remedies for Rights Violations

Users may contact the following agencies for relief in case of personal information violations:

  • Personal Information Infringement Report Center (privacy.kisa.or.kr)
  • Personal Information Dispute Mediation Committee (www.kopico.go.kr)
  • National Police Agency Cyber Investigation Bureau (ecrm.cyber.go.kr)

Article 15 — Policy Changes

This policy may be amended due to changes in law or services, and any changes will be announced publicly.

This policy is effective from March 8, 2026.